I've explained to you that in the beginning it was meant to be completely self-regulatory, but it -- and that it was instead of the law. It was instead of people going to -- it was to try to stop people -- ridiculous -- having to go into ridiculously expensive court proceedings and to resolve things in a more amicable way. For a long time that did work, but in the end we got -- instead of individuals complaining, you got lots of legal firms getting involved and it all got much more legal than it had ever been. It used to be much more of a lay thing, but it became a legal thing. So whereas at one time I might well deal with complaints myself, or the managing editor might deal with it, in the end we simply had to get the legal department to do all the complaints, because it was all legal.