Well, the readers' editor's office has been in place for 14 years now and so people are used to dealing with it, used to co-operating with it. They understand, because it's in our editorial code that both staff and freelance journalists are obliged to co-operate with the office, and overwhelmingly we get quite a lot of support. In fact, some of the errors that we've made are actually referred to us by the journalists themselves. They can see that they've made an error and they'll drop a line to us and say, "Look, I can see from my notes I've either misquoted or I've got this name wrong. We really ought to do a correction."
So on the whole I get a great deal of support.