It does concern me. I would like to get to things faster. While I stand by what I said, that I think the really significant errors are dealt with -- significant errors, where everyone is happy to use our process within the readers' editor's office, are dealt with within three, four days. I do think there are some things which take longer and that's because of the volume.
One of the things that I do is I deal with the more complicated complaints, and my colleague, Leslie Plommer, deals with the daily column and therefore the things that can be normally fixed quickly, maybe within 24 to 48 hours. Of course, some of the things that I deal with are sometimes for the larger organisations, often the more aggressive organisations, and they can be very difficult to resolve and that does take longer. It also takes you away from some other stuff that, given a clear run, you might have done a bit faster.