The transcripts of the official inquiry into the culture, practices and ethics of the press. More…

At the time of the criminality that was happening in 2006, a customer could call through to a customer service agent, and once they'd authenticated by answering some specific personal credentials about themselves as a customer, which would include items such as the date of birth, the registered address, their postcode, et cetera, they would be able to ask the customer service agent to either (a) set up remote access to their voicemail, should they require it, and that would involve needing a PIN number, and the customer service agent would be able to set the PIN number to either a number of their choosing, which may be easily rememberable, or the customer could ask for the PIN number to be set up to a number that they choose. Conversely, if it was already set up, they could ask for the PIN to be reset and again the same criteria would apply.

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