The transcripts of the official inquiry into the culture, practices and ethics of the press. More…

It doesn't remain in place. That was changed when the criminality came out and we were aware of what the attack methods were. We made changes to take away from all of our customer service agents either visibility of the PIN or for the ability for them to be able to reset the PIN. We made changes to the system so that the customer would go through some guidance on the handset and the PIN number would be texted to the registered handset and SIM, and it would also reject any weak PINs, any double numbers, sequential numbers, to make sure that it was as secure as possible.

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