The transcripts of the official inquiry into the culture, practices and ethics of the press. More…

As soon as we made the changes in 2006, one of the other features that we brought in was to ensure that if anybody tries to dial the unique voicemail number of the customer remotely, so not from the handset, and they enter even one wrong digit, they make one mistake in entering that PIN, a text message is sent to the registered handset and SIM of that customer account which says something along the lines of, "An unsuccessful attempt has been made to listen to your voicemail remotely. Please contact a member of our customer services team immediately if this was not you."

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