The transcripts of the official inquiry into the culture, practices and ethics of the press. More…

From the Vodafone perspective, we'd only ever assist a customer with details about their own mobile phone activity in the numbers that belong to them and that's their outgoing calls. So we would never considering answering any question for anyone other than themselves.

I think in general terms around authentication of the customer, the important thing is that when the customer service agent has the call put through, that we've done enough to make sure that we've -- beyond reasonable doubt, if you like, we can be sure we're talking to the right person, either the customer or someone who is registered to the account, and that's what we need to make sure is the case for our customer service agents, who are there in place to help our customers.

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