Well, obviously it brought things home to me. I would point out that when we subsequently got to look at the files, there was a lot of double counting in there. I would point out that other titles had almost as many complaints. I would point out proportionally the Observer, as many as us, coming out one day a week.
Look, everybody was using them. Law firms use them even now. Local authorities use them. Insurance companies use them. We were trying to get addresses and phone numbers to corroborate news stories, to check the facts.