"Acknowledge it is not appropriate to attempt direct contact with families, but to use the official intermediaries, such as police Family Liaison Officers."
We've had families who have been harassed with phone calls, they've had to go ex-directory, they've had to ... (break in signal). In one case, one family had to move house because they were so scared. None of the ... (break in signal) the press.
I have another lady who will not answer unknown phone numbers on her mobile in case it is the press.
So going through the family liaison officer as a conduit to the family as being able to pass on their wishes.