The transcripts of the official inquiry into the culture, practices and ethics of the press. More…

It involved an immense number of calls coming into our press office. Our press office normally takes between 30 and 50 calls on a daily basis. I think it was somewhere in the region of 300 to 500, depending on the day, during that time. We had to bring in extra staff to be able to do it and it's something that we practice for during exercise and we regularly test out. So we're bringing other staff from the organisation to support our press office. But it is incredibly difficult to deal with that number of calls coming in, just in regard to the scale and the volume, when you do have a small press office.

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