The transcripts of the official inquiry into the culture, practices and ethics of the press. More…

You have to produce a product that's trusted. As I say, our business is not built around sensational one-off hits that may attract a lot of people virally. We build our business by growing the number of people who visit us regularly every day. In the UK over 60 per cent of our visitors come regularly. They don't come via Google or Facebook or one of the other third-party routes in, they come directly as a matter of choice, and that's how you build a business because those people consume the majority of your pages and you know who they are and you can build a relationship with them, and clearly you could not do that if you weren't producing a website that they trusted and respected.

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