"I would be grateful if you could convey this to the Bowles family, along with our sincere regrets."
What they say, in essence -- they want to set out the circumstances in which they published the photograph of Helena. They say the photograph was taken by one of the largest press picture agencies in the world on 15 March and the caption only read "Relatives of victims leave the Hotel Des Vignes". The Mail Online didn't identify Helena in its caption because it was unaware who the subject was, they say.
They then make a number of comments about the fact that they would expect a respectable picture agency like EPA to take steps to ensure that they asked themselves the correct questions and taken into account appropriate considerations and so on.