The transcripts of the official inquiry into the culture, practices and ethics of the press. More…

The Unique programme that we have is in relation to our key customers, which are either commercially important to us because they are our frequent fliers or they are VIPs, celebrities, who have specific needs and have made specific requests in the past that we need to make sure we are cognisant of in order to keep their business.

Anybody who would be involved in dealing with those VIPs or important customers would have an additional day's training before they were be allowed to be involved in that programme. So there is another day's training again which deals specifically with the sorts of situations we find ourselves in in relation to those customers, whether that is because we need to arrange special services for them or whether that is because they have been asked to be kept low profile.

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