The transcripts of the official inquiry into the culture, practices and ethics of the press. More…

This was a body which was established back in 1993 as the United Kingdom Ombudsman Association, changing its name a year later when its scope was extended to the Irish Republic.

It has two classes of members. They were originally called full or voting members and associate members, but they have been retitled as ombudsman members and complaint handling members. There are 24 or 25 -- my statement said 25, when I tried to count it this morning, I got 24 -- ombudsman members of the scheme, and some 35 complaint handling members.

The Association was created in order to protect the sort of reputation of ombudsmanry, and foster good complaint handling, and it contains ombudsman schemes that handle complaints against, for example, national governments, devolved governments, local government, police, financial services, businesses, lawyers, estate agents and some utilities, both here and in Ireland.

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