The transcripts of the official inquiry into the culture, practices and ethics of the press. More…

It is helpful if the ombudsman goes out of his or her way to develop an understanding of these things. If I go back to the days when I was appointed as the banking ombudsman, coincidentally, by Sir David Calcutt, I was not a banking lawyer because it was considered it didn't look good to appoint a banking lawyer as the ombudsman, and I had to go out of my way to learn a lot and visit bank branches and look at the insides of cash machines to understand how they worked.

It seems to me that one of the points that's been raised by the industry proposal is their suggestion it's necessary to have active editors involved in the process, because they know what's going on, which leaves aside the fact that an ombudsman who is specialising in this field can actually spend time to do that, and to acquaint themselves with the latest goings on and developments.

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