I understand absolutely the point your Lordship makes. I think it's fair to say that the majority of cases that come to ombudsmen are of sort of administrative failings, using that in a very, very, very broad sense. But equally, they can be failings of judgment. So if one looks in the field of financial services, for example, the ombudsman may be called upon to take a view as to whether the judgment -- whether the advice that somebody was given about the suitability of an investment was appropriate advice. So there are those elements of judgment.
What's lacking of course is the wider judgment of balancing the interests of the individual against the wider public interest, although, as I said before, our public sector colleagues do have to take that into account in the work that they do.