I think that's true, although I think -- actually I'm sort of thinking back to when I was involved in Ofcom in terms of regulating complaints, fairness and privacy complaints -- that most often people, they may not know what their rights are, but they actually have a very clear idea about what the remedy is that they would like.
Clearly, if they want a financial remedy, at Ofcom as elsewhere, they can't gain that. But they often do have a very clear idea about the bit of the record that they want set straight, or the apology that they would like to receive.
So I think it's true people could be disadvantaged by not fully understanding their rights and what they might be able to get out of the publisher. But in my experience, they do have a clear idea about the remedy that would satisfy them.